What do I do if there is a problem posting a payment?
Please note that your credit card may be pre-authorized to verify funds are available.
A pre-authorization is a temporary hold to verify that funds are available when you make a payment.
If your transaction is unsuccessful for any reason, your credit card may be authorized, but that
does not mean that it has been charged. It is not necessary to contact customer service to remove
a pre-authorization, if you need assistance removing a pre-authorization from your credit card
transaction history, please contact your bank or financial institution.
I signed up but never received my confirmation email. What do I do?
Check your spam folder in the event your confirmation email was sent there. For security reasons, we do not resend confirmation emails or reset accounts, nor will you be able to re-register using the same email address. Unconfirmed registrations will be purged from our systems every three days, at which time you can re-register using the same email address.
How do I log in?
To log into the system, you must first create an account.
My account is locked out. What do i do?
Please contact customer support.
Can I sign up for recurring billing?
We don’t currently offer the ability to set up recurring billing but we expect to offer that soon.
My agreement is active but I can't pay online.
Not every store and agreement has the capablity to make online payments.
How much do I owe?
We don’t currently offer the ability to get balance or payout information on your
agreement using the online system. Please contact your store directly and they would
be happy to provide more information.
Who is a Lucky Dog?
Can I pay on more then one agreement at once?
Yes, enter the payment amounts for each of your agreements. You will see one charge on your
credit card\bank statement for the total amount charged.
How can I review my profile?
If you are wondering how to review and/or edit your profile, simply click on the Login icon. This action will take you to a login section where you will need to input your email and password in the fields provided. Once in your profile, you can choose to add or edit save payment information and update your password.
How do I change my password?
To change your password click on the “Login” icon at the top of any page. Once logged in, select the My Profile option of the navigation menu, then update your password.
How do I cancel a payment?
To cancel a payment, you will have to contact your store.
How can I view my online payment history?
To view your online payment history, click the Login icon from the navigation menu. Enter your email address and password. Once logged in, select the Payment History option from the main menu. All online payments made with your online account will be displayed. To view the details of each payment, click on the row of the payment you are interested in viewing, and each agreement and payment amount will be displayed.
When will my payment post to my agreement?
Payments received on a weekday by 6 p.m. EST will post the same day.